Reliable stress-free moving services
Company Terms and Conditions
Mobile Messaging Terms and Conditions
By opting into Bestmove Relocation’s mobile messaging service, you acknowledge and agree to the following terms and conditions regarding the receipt of mobile messages and notifications. These terms govern your use of the service and the receipt of text messages related to your relocation services.
Consent for SMS Communication
Information obtained as part of the SMS consent process will not be shared with third parties.
1. OPT-IN CONSENT
By providing your mobile phone number to Bestmove Relocation, you consent to receive automated text messages and notifications regarding services related to your move. This may include, but is not limited to, updates on your moving schedule, appointment reminders, shipment status, payment reminders, delivery notifications, and promotional offers. By opting in, you also agree to receive follow-up messages about changes, delays, or other issues related to your scheduled move.
2. MESSAGE FREQUENCY
You may receive a varying number of text messages depending on the nature of your services and interactions with Bestmove Relocation. For example:
• Confirmation messages for scheduled move dates or changes.
• Reminder messages a day or two before your move.
• Status updates on pick-up, transit, or delivery stages.
• Post-move follow-ups or surveys.
The frequency of these messages will depend on your specific needs and the moving process timeline.
3. HOW TO OPT-OUT (Unsubscribe)
You may opt-out of receiving mobile messages from Bestmove Relocation at any time by sending the word STOP in response to any received text message. Once you opt out, you will no longer receive mobile messages from us, except in cases where we need to communicate essential information regarding your relocation (e.g., completion or cancellation of services).
• How to unsubscribe: Reply with STOP to any message you receive.
Confirmation of unsubscription: You will receive a final text confirming that you have been unsubscribed.
If you need further assistance, you can contact our customer service at 888-632-0326 or email us at info@bestmoverelocation.com.
4. HELP AND SUPPORT
For any questions or support regarding our mobile messaging service, you can reply with HELP to any of our messages, and you will receive instructions on how to manage your preferences. Alternatively, you can reach out to our customer support team:
• Phone: (689) 444-5826
• Email: info@bestmorelocation.com
We are happy to assist you with any concerns related to our mobile service.
5. PRIVACY AND DATA SECURITY
Your privacy is important to us. The phone number you provide will only be used for the purpose of sending you relevant information related to your moving services. We will not sell, rent, or share your personal data with third parties for marketing purposes.
ABBREVIATIONS and DEFINITIONS: Motor Carrier or Mover is the actual moving company performing packing, loading, storage, transportation, and offloading services. Customer or Shipper is the customer who contracted with the mover to perform interstate domestic moving services. Broker or shipper's agent is the customer's coordinator for the move who issues the estimate and brings the customer and the mover together. The broker is not a party to the contract for moving services (bill of lading) between the mover and the customer. Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.
PACKING YOUR GOODS: Packing services, materials, and unpacking services, are available at an additional charge and are only included in this estimate if the services are specifically listed on the services section of the estimate.
TERMS OF PAYMENTS: Upon booking a 40% of the total move deposit is required to be paid in the form of ACH, Echeck, cashier's check, or personal check. At the time of pickup 50% of the balance is due in the form of cashier's check, cash, or postal money order. At delivery the balance is due prior to unloading in the form of Post Office Money Order or Cash only. The carrier reserves the right to collect up to 70% of balance due prior to the goods leaving the origin state if there is storage (sit) on the job. Subject to federal law, payment in FULL of all charges is required before delivery and prior to unloading Subject to the 110% law, if applicable. All charges are based on carrier's full tariff rates. If payment is not made then the carrier may place the goods in storage until payment is made; in such case the customer will be responsible for all storage and redelivery fees. A majority of our carriers DO NOT accept credit cards as a form of payment. However, in the event that the carrier assigned to your job DOES accept credit cards, an additional processing fee may apply.
CANCELLATION OF SERVICES: I have read and agree to the terms and conditions as set forth below. As the customer, I agree to pay the total charges for the moving coordinator services to be provided by BestMove Relocation . I understand that my deposit/fee represents only a portion of my total estimated service charges. Due to scheduling and routing reasons, my deposit/fee is not refundable, unless I notify BestMove Relocation in writing within 72 hours after booking at info@bestmovelocation.com of my intent to cancel the estimate. A 5% cancellation fee of the deposit will be charged on all refunds. If the first scheduled pickup date is within 14 business days, then my deposit is non-refundable, due to being considered an emergency dispatch. I understand that if I cancel my move after 72 hours, I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the customer within a 12 month period from the date of cancellation. All refunds will be processed by the next billing cycle. I understand that if I refuse pickup by the carrier I am forfeiting my deposit.
CERTIFICATE OF INSURANCE: Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify BestMove Relocation IMMEDIATELY if applicable.
PARKING RESTRICTIONS: Customers must confirm parking restrictions with the building/s management or local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement.
UTILITIES / APPLIANCES: Make sure that all of your utilities and appliances will be turned off and disassembled from electric, gas and water connections prior to the day of your move. We do not disassemble or reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.
VALUATION: The carrier provides two valuation options: Limited liability and full replacement value (FVP). Both plans cover furniture and boxes packed/unpacked by carrier. We suggest you purchase third party insurance to protect your property. Please read carefully before making your selection. Subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), Carrier cannot control whether proper packing methods are used by shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; liability is limited to $0.60 per pound per article. Carrier, or its representative, has the right to inspect and repair any alleged damage. Consumer shipper waives all claims against Carrier and Sobe Relocation. for any damage to the interior or exterior of any residence including, but not limited to walls, floors, ceilings, stairs, banisters, carpets, plumbing, doorways, driveways, walkways, landscaping, etc. In addition, customer agrees and is not permitted to move and we will not accept, transport, or store and have no liability whatsoever for firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, pets, liquids or perishable items.
ESTIMATED PICK UP AND DELIVERY SCHEDULE: All pickup, load and/or delivery dates are only estimates and are not guaranteed. BestMove Relocation will not be responsible for loss or damages incurred by unavoidable delay. BestMove Relocation will act on the behalf of the customer in resolving any claims or delay issues with the carrier. There are absolutely no guarantees made, expressed or implied regarding pack, load and/or delivery dates.
IF PICKUP IS REFUSED BY THE CUSTOMER FOR ANY REASON, DEPOSIT IS FORFEITED. The date indicated as 1st available for delivery is first date of the delivery window and not the promised delivery date. All estimated time of arrivals are subject to change depending on many factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays.
AGENTS: Carrier may use agents/independent sub-contractors on all orders. Additionally, unless customer purchased an exclusive use of the vehicle option, there is no guarantee that the property will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments.
CLAIMS: BestMove Relocation is not responsible for any acts or omissions of the carrier or its employees or agents. Customer agrees to exclusively pursue the carrier directly for all claims for property damage, including without limitation, any claims of damage to property, lost or stolen goods, delayed pickup or delivery, actions of estimators, drivers, packers, or movers, or other types of claims. Carrier shall not be liable for the loss or damage of the goods unless claim is made in writing supported by proof of ownership, value, and weight. As a condition precedent, all outstanding monies due for services must be paid in full before any claim can be made. Claims must be filed within 90 days of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery.
SUMMARY OF DISPUTE SETTLEMENT PROGRAM: Summary of dispute settlement program: The neutral arbitration program has been designed to give neither party any special advantage. If a dispute arises between Carrier and the shipper, arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. A. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each side's case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator's discretion, through telephonic appearance. After the initial filing fees have been paid and the arbitrator selected, the initiating party or Claimant must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief. Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the Claimant's arbitration brief and supporting documents, the responding party or Respondent will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and timetables are subject to the arbitrators discretion. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrators decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations. C. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. There is a $250 filing fee FOR EACH PARTY and a supplemental charge of $50 administration fee. Call carrier at phone number on front of this form for processing forms.
Notice of Maximum amount due upon delivery: Final charges will be based on actual weight or cubic feet/volume of property and services provided. Maximum amount demanded at time of delivery, prior to unloading, is the amount of the non-binding estimate plus 10%; or 100% of the binding estimate. Actual charges may exceed the amount of estimate if additional services were ordered or required to be performed; if customer moved additional items, weight, or cubic feet; or if extra service options such as packing or storage were necessary.
NOTE: Customer has agreed to receive and subsequently received the FMCSA publications Ready to Move? Tips for a Successful Interstate Move and Your Rights and Responsibilities When you Move via hyperlink and accessed the Federal consumer protection information in the Internet. Additionally, In accordance with 49 CFR 371.113(c)(1), customer agrees to waive a physical survey of the household goods and alternatively agrees to receive a Binding Estimate based upon the customer provided item list of property to be transported and services ordered. The terms of this estimate and all services to be provided are subject to the carrier's tariffs, incorporated by reference and available for inspection upon reasonable request at the carrier's offices.
Effective Date: 01/02/2025
Mobile Messaging Terms and Conditions
By opting into Bestmove Relocation’s mobile messaging service, you acknowledge and agree to the following terms and conditions regarding the receipt of mobile messages and notifications. These terms govern your use of the service and the receipt of text messages related to your relocation services.
Consent for SMS Communication
Information obtained as part of the SMS consent process will not be shared with third parties.
1. OPT-IN CONSENT
By providing your mobile phone number to Bestmove Relocation, you consent to receive automated text messages and notifications regarding services related to your move. This may include, but is not limited to, updates on your moving schedule, appointment reminders, shipment status, payment reminders, delivery notifications, and promotional offers. By opting in, you also agree to receive follow-up messages about changes, delays, or other issues related to your scheduled move.
2. MESSAGE FREQUENCY
You may receive a varying number of text messages depending on the nature of your services and interactions with Bestmove Relocation. For example:
• Confirmation messages for scheduled move dates or changes.
• Reminder messages a day or two before your move.
• Status updates on pick-up, transit, or delivery stages.
• Post-move follow-ups or surveys.
The frequency of these messages will depend on your specific needs and the moving process timeline.
3. HOW TO OPT-OUT (Unsubscribe)
You may opt-out of receiving mobile messages from Bestmove Relocation at any time by sending the word STOP in response to any received text message. Once you opt out, you will no longer receive mobile messages from us, except in cases where we need to communicate essential information regarding your relocation (e.g., completion or cancellation of services).
• How to unsubscribe: Reply with STOP to any message you receive.
Confirmation of unsubscription: You will receive a final text confirming that you have been unsubscribed.
If you need further assistance, you can contact our customer service at 888-632-0326 or email us at info@bestmoverelocation.com.
4. HELP AND SUPPORT
For any questions or support regarding our mobile messaging service, you can reply with HELP to any of our messages, and you will receive instructions on how to manage your preferences. Alternatively, you can reach out to our customer support team:
• Phone: (689) 444-5826
• Email: info@bestmorelocation.com
We are happy to assist you with any concerns related to our mobile service.
5. PRIVACY AND DATA SECURITY
Your privacy is important to us. The phone number you provide will only be used for the purpose of sending you relevant information related to your moving services. We will not sell, rent, or share your personal data with third parties for marketing purposes.
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, text STOP.
- For assistance, text HELP or visit our website at https://bestmoverelocation.com/.
- Visit https://bestmoverelocation.com/privacypolicy for privacy policy and https://bestmoverelocation.com/terms for Terms of Service.
ABBREVIATIONS and DEFINITIONS: Motor Carrier or Mover is the actual moving company performing packing, loading, storage, transportation, and offloading services. Customer or Shipper is the customer who contracted with the mover to perform interstate domestic moving services. Broker or shipper's agent is the customer's coordinator for the move who issues the estimate and brings the customer and the mover together. The broker is not a party to the contract for moving services (bill of lading) between the mover and the customer. Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.
PACKING YOUR GOODS: Packing services, materials, and unpacking services, are available at an additional charge and are only included in this estimate if the services are specifically listed on the services section of the estimate.
TERMS OF PAYMENTS: Upon booking a 40% of the total move deposit is required to be paid in the form of ACH, Echeck, cashier's check, or personal check. At the time of pickup 50% of the balance is due in the form of cashier's check, cash, or postal money order. At delivery the balance is due prior to unloading in the form of Post Office Money Order or Cash only. The carrier reserves the right to collect up to 70% of balance due prior to the goods leaving the origin state if there is storage (sit) on the job. Subject to federal law, payment in FULL of all charges is required before delivery and prior to unloading Subject to the 110% law, if applicable. All charges are based on carrier's full tariff rates. If payment is not made then the carrier may place the goods in storage until payment is made; in such case the customer will be responsible for all storage and redelivery fees. A majority of our carriers DO NOT accept credit cards as a form of payment. However, in the event that the carrier assigned to your job DOES accept credit cards, an additional processing fee may apply.
CANCELLATION OF SERVICES: I have read and agree to the terms and conditions as set forth below. As the customer, I agree to pay the total charges for the moving coordinator services to be provided by BestMove Relocation . I understand that my deposit/fee represents only a portion of my total estimated service charges. Due to scheduling and routing reasons, my deposit/fee is not refundable, unless I notify BestMove Relocation in writing within 72 hours after booking at info@bestmovelocation.com of my intent to cancel the estimate. A 5% cancellation fee of the deposit will be charged on all refunds. If the first scheduled pickup date is within 14 business days, then my deposit is non-refundable, due to being considered an emergency dispatch. I understand that if I cancel my move after 72 hours, I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the customer within a 12 month period from the date of cancellation. All refunds will be processed by the next billing cycle. I understand that if I refuse pickup by the carrier I am forfeiting my deposit.
CERTIFICATE OF INSURANCE: Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify BestMove Relocation IMMEDIATELY if applicable.
PARKING RESTRICTIONS: Customers must confirm parking restrictions with the building/s management or local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement.
UTILITIES / APPLIANCES: Make sure that all of your utilities and appliances will be turned off and disassembled from electric, gas and water connections prior to the day of your move. We do not disassemble or reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.
VALUATION: The carrier provides two valuation options: Limited liability and full replacement value (FVP). Both plans cover furniture and boxes packed/unpacked by carrier. We suggest you purchase third party insurance to protect your property. Please read carefully before making your selection. Subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), Carrier cannot control whether proper packing methods are used by shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; liability is limited to $0.60 per pound per article. Carrier, or its representative, has the right to inspect and repair any alleged damage. Consumer shipper waives all claims against Carrier and Sobe Relocation. for any damage to the interior or exterior of any residence including, but not limited to walls, floors, ceilings, stairs, banisters, carpets, plumbing, doorways, driveways, walkways, landscaping, etc. In addition, customer agrees and is not permitted to move and we will not accept, transport, or store and have no liability whatsoever for firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, pets, liquids or perishable items.
ESTIMATED PICK UP AND DELIVERY SCHEDULE: All pickup, load and/or delivery dates are only estimates and are not guaranteed. BestMove Relocation will not be responsible for loss or damages incurred by unavoidable delay. BestMove Relocation will act on the behalf of the customer in resolving any claims or delay issues with the carrier. There are absolutely no guarantees made, expressed or implied regarding pack, load and/or delivery dates.
IF PICKUP IS REFUSED BY THE CUSTOMER FOR ANY REASON, DEPOSIT IS FORFEITED. The date indicated as 1st available for delivery is first date of the delivery window and not the promised delivery date. All estimated time of arrivals are subject to change depending on many factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays.
AGENTS: Carrier may use agents/independent sub-contractors on all orders. Additionally, unless customer purchased an exclusive use of the vehicle option, there is no guarantee that the property will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments.
CLAIMS: BestMove Relocation is not responsible for any acts or omissions of the carrier or its employees or agents. Customer agrees to exclusively pursue the carrier directly for all claims for property damage, including without limitation, any claims of damage to property, lost or stolen goods, delayed pickup or delivery, actions of estimators, drivers, packers, or movers, or other types of claims. Carrier shall not be liable for the loss or damage of the goods unless claim is made in writing supported by proof of ownership, value, and weight. As a condition precedent, all outstanding monies due for services must be paid in full before any claim can be made. Claims must be filed within 90 days of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery.
SUMMARY OF DISPUTE SETTLEMENT PROGRAM: Summary of dispute settlement program: The neutral arbitration program has been designed to give neither party any special advantage. If a dispute arises between Carrier and the shipper, arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. A. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each side's case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator's discretion, through telephonic appearance. After the initial filing fees have been paid and the arbitrator selected, the initiating party or Claimant must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief. Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the Claimant's arbitration brief and supporting documents, the responding party or Respondent will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and timetables are subject to the arbitrators discretion. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrators decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations. C. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. There is a $250 filing fee FOR EACH PARTY and a supplemental charge of $50 administration fee. Call carrier at phone number on front of this form for processing forms.
Notice of Maximum amount due upon delivery: Final charges will be based on actual weight or cubic feet/volume of property and services provided. Maximum amount demanded at time of delivery, prior to unloading, is the amount of the non-binding estimate plus 10%; or 100% of the binding estimate. Actual charges may exceed the amount of estimate if additional services were ordered or required to be performed; if customer moved additional items, weight, or cubic feet; or if extra service options such as packing or storage were necessary.
NOTE: Customer has agreed to receive and subsequently received the FMCSA publications Ready to Move? Tips for a Successful Interstate Move and Your Rights and Responsibilities When you Move via hyperlink and accessed the Federal consumer protection information in the Internet. Additionally, In accordance with 49 CFR 371.113(c)(1), customer agrees to waive a physical survey of the household goods and alternatively agrees to receive a Binding Estimate based upon the customer provided item list of property to be transported and services ordered. The terms of this estimate and all services to be provided are subject to the carrier's tariffs, incorporated by reference and available for inspection upon reasonable request at the carrier's offices.
Effective Date: 01/02/2025